Terms & Conditions
The following set of Terms and Conditions apply to all orders which are processed by Kitchenology, whether online or by any other form of contact will form part of the contract between us. Please read these carefully and keep a copy of these should you need them for future reference. Your use of our website is an indication of your acceptance of these Terms and Conditions, in the event of any queries, please contact us.
Pricing
All of the prices shown on this website are inclusive of VAT. In the event of a product or service being listed at a price in error we will not process the order and will instead contact you asap with the correct cost and offer you the option to proceed with the order with the updated price. Orders of such nature will only be processed upon your authorisation.
Delivery Info
During the checkout process you will be asked to select a delivery date that is available and is convenient to you as part of our promise of delivering great customer service. While in the majority of instances our delivery dates and times are accurate, please note that these are not guaranteed and we will not be held responsible for any losses or consequences as a result.
Prices that we quote that the time are subject to stock availability. Upon receipt of the goods, it is your responsibility to check the goods for shortages or damage and to make a note of these as to make ourselves aware of such issues.
If the delivery that you have requested is not competed on the agreed date/time as a result of nobody being available at the delivery address, you may be liable for a secondary delivery charge. If appliance installation services are selected at checkout, please note that this is for domestic use only and is for existing connection points only.
Please do not order food, frozen or otherwise, to be delivered on the same day as the arrival of any refrigeration that you may have purchased as these units will require a period of time to allow the gas to settle inside of them. We always recommend that 24hours is left between the placing of the product (in an upright stationary position) and the switching on of said appliance. Please note Kitchenology will not be held responsible for any damage/loss of food that is incurred as a result of not following these instructions.
Products/Goods
Product images, descriptions and specifications are shown as a guidance only, please note actual colours of appliances may vary slightly to those that are displayed on a monitor. Some products will also require setting up or assembly before they can be used, for example Washing Machines will need their transit bolts removing before installation.
Payment
Payment for appliances and any corresponding services will be taken at the time that your order is placed with us. No contract is created with Kitchenology until we have accepted your order and confirm as such. We accept payment from most major credit and debit cards. Should you run into a problem processing a payment online please contact us for support.
Guarantee/Warranty
All brand new appliances that we sell are sold with a Manufacturers' warranty with their own corresponding warranty length unless stated by us at the time. Should you run into a problem during the Guarantee period please get in contact with either the manufacturers or ourselves for advice on how to proceed.
Please note that goods and products sold are for DOMESTIC use only.
Complaints
At Kitchenology, we strive to offer you both an amazing service while at fantastic prices and we are confident that your expectations will be met or exceeded in this regard. We do accept however, that sometimes unforeseen things can go wrong and everything does not always go to plan. In these instances, if you feel like you need to make us aware of these, would ask you to either report these to us using either the number or email address listed below:
Telephone: 02922 741179
Email: sales@kitchenology.uk
Faulty Products
As mentioned above all products that you purchase will come with a manufacturers' warranty unless stated by us at the time of purchasing. If your product has a fault during this initial warranty period your first contact should be with the manufacturers to arrange for an engineer to look at the product. Should you run into any issues with this product you can call us and we shall aid you in reporting the issue to the manufacturers.
Other
Kitchenology’s liability is limited to the maximum sum paid for the appliance only, we are not liable for any consequential losses such as disconnection/reconnection fees, damages or loss to persons or property, food clothing etc. howsoever caused.
If you require us to enter your property you agree you have adequate insurance for us to do so and no claim against Kitchenology will ever be made in respect to accidental damage to your property.
In the event that we cannot resolve any problem you/we have we may require you to return the item to us at your expense undamaged, any item in question. Generally speaking (unless covered onsite by a manufacturer) if you purchased and collected the item you would be expected to return said item to us should it need repairing.
These terms and conditions are subject to change without notice and do not affect your statutory rights.
Terms of Sale
Please read the following important terms and conditions carefully before you purchase any product(s)/services from Euronics.co.uk as they form the basis of any sales contract with you.
Please note:
Sometimes the terms refer to “Seller” and by this we mean either ourselves (Euronics Ltd), or a Euronics’ Agent – depending on who you purchased the product(s)/services from (this will be highlighted to you during the order process).
PURCHASING FROM THE SITE
1. About Euronics.co.uk (“Site”)
Euronics Ltd (“Euronics”, “we”, “us”, “our”) operates the Site, which is an online marketplace platform where we, and our network of independent electrical specialists (“Euronics’ Agent(s)”) make product(s)/services available to you for purchase.
Euronics is registered in England and Wales (company number 03029834), its registered office is at Euro House, Joule Road, West Portway, Andover, Hampshire SP10 3GD and that is also its main trading address. Euronics' VAT number is 73728322.
Euronics is formed by a network of Euronics’ Agents with retail outlets. These are in many cases family run businesses of which several have been established for generations and are part of many local communities and high streets.
2. What happens when you purchase product(s)/service(s) from Euronics
When you purchase a product(s)/service(s) from the Site that are sold by Euronics you enter into a sales contract with us. The product(s) will be delivered from our central warehouse directly to your local Euronics’ Agent store. The Euronics’ Agent will then deliver the item on our behalf and where chosen, install and dispose of your old product(s). It's the perfect blend of national service, delivered on a local scale.
3. What happens when you purchase product(s)/service(s) from a Euronics’ Agent
When you purchase a product(s) from our Site sold by a Euronics’ Agent you enter into a sales contract with that Euronics’ Agent. The product(s) will be delivered by the Euronics’ Agent from their own local stock. Where chosen, the Euronics’ Agent will install and dispose of your old product(s).
Where the product(s)/service is sold to you by a Euronics’ Agent we are not a party to the contract and we are not responsible for the sale of those product(s)/services. The Euronics’ Agent will be solely responsible for the supply of your product(s)/services.
4. How do I know who the seller of the product(s) is?
During the order process you will be notified of who the seller is - this will be indicated by “sold by”.
If the product(s) is “Sold by Euronics”, we, Euronics Ltd will be the seller of the product(s)/services. A Euronics’ Agent will perform the delivery and any services on our behalf.
If the product(s) is “Sold by a Euronics’ Agent” the Euronics’ Agent will be the seller of the products/services and they will perform the delivery and any services on their own behalf.
5. Agreeing to these terms
These are the terms (together with the documents referred to in it) on which the Seller will supply product(s)/services to you. By purchasing any product(s)/services, you enter into a contract with the Seller, on these terms. You may wish to keep an electronic or paper copy of them for future reference.
6. There are other terms that may apply to you
These terms together with the (1) Privacy Policy, (2) Cookie Policy, (3) Website Terms of Use and (4) details on the relevant product(s) pages, will apply to all orders placed on the Site (unless the Euronics’ Agent has listed their own terms of supply (to the extent there is any conflict these terms will take priority).
Please read them carefully before you submit your order. If you think that there is a mistake in these terms, please contact us using the contact details set out at section 31 to discuss.
You should print a copy of these terms and conditions for future reference.
PLACING AN ORDER OF THE SITE
7. Product availability
This Site is only intended for use by, and orders will only be accepted from, the United Kingdom of Great Britain, Channel Islands, Isle of Man and Northern Ireland. We cannot commit that product(s) supplied are suitable for use in any other regions.
8. Product information
Images of products on the Site are for illustrative purposes only. Whilst the Seller tries to ensure all images and colours are correct, it can't guarantee that all the images will accurately reflect the true design and colour of the product(s) delivered to you. Please be aware that colours may differ between manufacturers, and between similar product(s) within a range.
Features requiring any additional devices to enable, such as WiFi enabled, or 'Smart' technology may be device specific. Please check your device is compatible and meets the specified minimum requirements before purchase.
Product dimensions as advertised on the Site are for reference only and are supplied by manufacturers. The dimensions may not include handles and other protruding parts of the products overall size. It is your responsibility to measure the space where an appliance is to be situated in order to confirm it will fit, including these protruding parts.
9. How to place your order
If you wish to buy products through the Site then the shopping pages will guide you through the steps you need to take to place an order. Your order can be processed and finalised in the English language only.
10. Orders are only accepted once they have been checked
When you order products/services you are making a legal offer to buy the product(s)/service(s). You will receive a sales confirmation email to confirm you order has been received and that your order has been accepted. The contract between you and the Seller will only be formed once the sales confirmation email is sent to you and payment has been received.
11. Sometimes orders are rejected
Sometimes orders are rejected, for example, if the product(s) is out of stock, because of unexpected limits on resources which could not reasonably be planned for, because errors in the price or description of the product(s)/service(s) have been identified, because delivery deadlines cannot be met, because the service(s) cannot be performed on the date specified or because you are located outside our delivery areas, as stated on our Site.
You will be informed as soon as possible if for any reason the product(s) ordered by you are not available for supply. Where you have already paid for the product(s), you will have the option to receive a full refund or provided with an alternative product(s).
12. Where the contract for your order will be stored
Provided you have created an account before placing your order, you can access your order by clicking on the account section on the Site.
PRICE AND PAYMENT
13. Price
The price of any product(s) will be as quoted on the Site. These prices include VAT but exclude delivery costs and any other additional services you may have opted for e.g. installation, old product(s) disposal etc.
Prices are liable to change at any time, but will not affect any orders where you have received a sale confirmation email, acknowledging the order.
This Site contains a large number of products and it is possible that, despite best efforts, some of the products listed may be incorrectly priced. Prices will normally be verified as part of the dispatch procedures so that, where the correct price is less than the stated price, you will be charged the lower amount. If the correct price is higher than the stated price, you will be contacted for instructions before dispatching the product(s) and you may then cancel your order if you wish. If you do not cancel your order the product(s) will be supplied at the higher price.
14. Payment options
You may pay for product(s) by the methods of payment displayed on the Site. All payments must be in UK Pounds Sterling.
15. Increases in VAT
If the rate of VAT changes between your order date and the date the product(s)/service(s) is supplied, the rate of VAT that you pay will be adjusted, unless you have already paid in full before the change in the rate of VAT takes effect.
Returns and cancellations policy
YOUR 14 DAY RIGHT TO CANCEL AND RETURN
Your legal right to change your mind. If you are ordering products/services as a consumer you may cancel your order at any time without any reason within 14 days.
The deadline for changing your mind. The cancellation period will expire 14 days after the day on which you acquire physical possession of the product(s) or, where multiple products are ordered, from the day you acquire physical possession of the last product.
How to let the Seller know you have changed your mind. You must notify the Seller if you have changed your mind about a product/services. To let the Seller know you have changed your mind, you must notify them of your decision in writing or by email. Please refer to your order confirmation email for the Seller contact details.
Returning the product(s) because you have changed your mind. Once you have notified the Seller that you have changed your mind, you will then be contacted to agree a method for returning the product(s). If you are responsible for returning the product(s) (and any free gifts), you must do so within 14 days of telling the Seller you have changed your mind.
Unless the Seller offers to collect the product(s) from you free of charge, you will be responsible for the cost of returning the product(s). The cost of returning the product(s) is estimated at a maximum of approximately £150.
Products must be returned in the same condition in which you received them. If you return the product(s) in person or send them they will be at your risk until they are received by the Seller. You have a legal obligation to take reasonable care of the product(s) while they are in your possession.
When you will lose your right to cancel. If you purchase installation services or waste management and recycling services from the Site and those installation services or waste management and recycling services are provided during the 14 day cancellation period, you will lose your 14 day right to cancel the contract once the installation services or waste management and recycling services have been fully performed during the cancellation period.
You must pay for any services provided up until the time you cancel. You will therefore not be refunded the amount for the services you received before you notified the Seller that you wished to cancel your order.
When and how you will be refunded.
Where you are responsible for returning the product(s): Upon receipt of the product(s) or where you have supplied evidence of having returned the product(s), the Seller will refund you, including the standard cost of delivery (you will not be refunded any extra you have paid for express delivery or delivery at a particular time), as soon as possible, and within 14 days of receiving the product(s) back from you or receiving evidence of you having returned the product(s) (for example, a proof of postage receipt), whichever is the earliest.
Where the Seller is responsible for collecting the product(s): The Seller will refund you, including the standard cost of delivery (you will not be refunded any extra you have paid for express delivery or delivery at a particular time), as soon as possible, and within 14 days after the day on which you inform the Seller that you wish to cancel the order.
You will be refunded by the method you used for payment. No fee is charged for processing the refund.
When your refund maybe reduced. (1) If the product(s) have been used or installed (2) if you handle the product(s) in a way which would not be acceptable in-store or (3) if accessories are missing, we may only offer a partial refund in order to compensate you for the reduced value of the product(s). For example, the Seller may only offer a partial refund if the condition of the product(s) is not “as new” or the packaging is damaged. In some cases, because of the way you have treated the product(s), no refund may be due.
